Facts about cancellation or rebooking
You can read our full terms and conditions here (currently only in German)
With the binding booking of a log cabin and the confirmation by us, an accommodation contract is concluded, which both parties must adhere to (exception: force majeure).
We as the landlord guarantee that the booked log cabin is available to you at the agreed time. If, for example, the house is not ready due to a defect or overbooking, we are obliged to provide a replacement that is at least equivalent.
For you as a tenant, it applies accordingly that you have to pay the agreed rent for the booked log cabin, even if you cannot travel due to illness or a vacation that has not been granted.
Like many other landlords, we only charge flat-rate cancellation fees that are significantly lower than the rental price actually owed:
| Time of withdrawal | cancellation fee |
| at least 12 weeks before arrival | 20 % of the rental price (this usually corresponds to the amount paid) |
| at least 6 weeks before arrival | 50 % of the rental price |
| at least 3 days before arrival | 70 % of the rental price |
| 1-2 days before arrival or no-show | 90 % of the rental price |
In any case, we try to rent the returned log house again. If we succeed, we only charge a cancellation fee of 10 euros.
If the guest catches up on the trip within the same calendar year of the canceled arrival, we waive the cancellation fees! Changes within a year are therefore free of charge.
Please remember that you can insure yourself against the risk of not being able to travel due to illness or other reasons!
